The User Engagement page displays a pair of graphs depicting how employees are using Skills Builder. Its a way for managers or HR users to get insights regarding overall satisfaction of users with certain elements of the platform, specifically their overall satisfaction of the platform and the quality of available opportunities. These metrics are calculated from user feedback and opportunity ratings.
Overall satisfaction
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Skills Builder offers a feedback tile which can be optionally enabled. It allows users to evaluate their overall satisfaction on a scale of 1 to 5. This enabled the learners to continuously report back on how satisfied they are with the application, including a section for optional qualitative feedback. User satisfaction is aggregated as learner overall satisfaction and can be filtered per organisation including breakdown per hierarchy level. |
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Satisfaction with Opportunities
Satisfaction with opportunities is evaluated by users rating how satisfied they are with the quality of individual opportunities. This is done within the opportunities page by clicking the emoji icon.