Introduction
This feature allows administrators to manually remove individual users from specific playlists, even if protection settings are applied. It offers a dedicated interface where admins can view all playlists assigned to a user, search and sort through them, and easily remove users from selected playlists without affecting their group memberships. The feature includes confirmation prompts to prevent accidental deletions and logs all actions in an audit log for accountability.
A video demo of this functionality can be found here.
Prerequisites
- To use this feature, you must have both the
ORG_EDIT_USERandORG_CPD_ADMINpermissions.
How to Use the Feature
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Log in to the admin dashboard, and go to Users.
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Select the user, and then click on the Playlists tab on the left hand nav bar.
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All active playlists assigned to the user are displayed, with options to search by Name and Description, and sort by Name, Description and Assigned By.
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Click the delete action under Actions column next to the playlist you want to remove the user from.
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A confirmation prompt will appear. Confirm the deletion in the prompt.
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A toast notification will then inform you that the playlist removal is successfully queued. The system processes the removal, deleting all associated goal_enrollment_reasons, and either removes or archives the playlist.
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Alternatively, click on cancel to cancel the deletion.
FAQ
Q: How does a customer get the feature?
A: The feature is available automatically for admins with ORG_EDIT_USER and ORG_CPD_ADMIN permissions. No additional setup is required.
Q: Can customers opt-in/opt-out?
A: No, this feature is enabled by default for all customers with the appropriate admin permissions.
Q: Is this feature chargeable for existing customers?
A: No, this feature is provided at no additional cost to existing customers.
Q: What happens if an admin accidentally removes a user from the wrong playlist?
A: The confirmation prompt helps prevent accidental deletions. If an error occurs, the user can be manually re-enrolled in the playlist.
Q: Will playlist removals affect a user’s group membership?
A: No, removing a user from a playlist will not impact their group membership or other enrollments.
Q: Does the feature work with protected playlists?
A: Yes, admins can remove users from protected playlists without restrictions.
Q: Is there a limit to how many playlists an admin can remove a user from at one time?
A: Users must be removed from playlists individually; bulk removal is not supported.
Q: Will the audit log capture details of playlist removals?
A: Yes, all playlist removals are recorded in the audit log, including the admin’s identity and the action timestamp.
Q: Can users be re-enrolled in a playlist after removal?
A: Yes, users can be manually re-enrolled in any playlist after being removed.
Q: Is there a notification when a playlist removal is successful?
A: Yes, a toast notification will confirm that the playlist removal has been successfully queued.
Q: Does this feature remove all related learning experiences within the playlist?
A: Yes, all learning experiences tied to the playlist are removed along with the playlist unenrollment.
Resources and Support
- For further assistance, contact the Learning Pool Support Team.
- Additional resources and documentation may be provided as needed.