Summary: Campaigns contain workflows, workflows contain workflow items. Workflow items do things, workflows combine them to do loads of different things together.
There are a couple of key concepts you need to understand to get started with . This guide will explain the basics.
Workflows
Workflows are flowcharts that combine different workflow items to dictate which things should happen and when. For example, a simple workflow might send an email when someone completes a learning experience.
Workflows flow down a page. In the workflow shown above, you can see that it is triggered by someone completing a learning experience which then leads to an email being sent. Each workflow is triggered by an event which sends an xAPI statement. Each box within the workflow is a workflow item.
Workflow items
There’s a variety of different workflow items. They perform actions, retrieve information, and apply conditional logic. For example, the delay item tells Automation to wait a set amount of time. They all do different things and can form a complex chain of actions when linked together in a workflow.
Campaigns
Campaigns are collections of workflows. There can be many workflows within a single campaign. When workflows are grouped together in campaigns, you can view analytics for the campaign as a whole and apply the same email template to all the workflows.
Jobs
A job represents an individual instance of a workflow, from trigger to completion. It tracks the progress and execution of a specific workflow for a user or learner. Every time a workflow is triggered, a job is created. If a workflow is a song, then a job is a "play" of the song.