The knowledge hub is the central place where end users can access all help available to them. Users will see a Need Help icon if any help is available on this page for the users. The ‘Need Help’ text and the icon shown can be customized by an account administrator.
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Note: All users must be logged in to OnScreen Guidance to see relevant help. End users will continue seeing a prompt to log in till their users provide the credentials that they have been set up with. There are different authentication options available, including Microsoft, Gmail, and Okta.
Knowledge Hub content
There are a few things you can do to find relevant content in the knowledge hub
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See only Guides or Resources or All the available help
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Look for help only on current page or all available help
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Access your favorites or recently used help
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Search based on text or tags
The Knowledge Hub also offers some user settings that allows users to personalize their experience with how they want to look for help. Some of these settings are - Show all help by default, Show Need Help button, Tooltip open experience. Users can also change the language for the knowledge hub. Doing so can enable them to see content that is exclusively available in their logged in language.
Note that tooltips and launchers are rendered directly on the page that the user is visiting. However, if an Author would like to debug if their launcher or tooltip is not working, they can do so using the knowledge hub by reviewing the list of launchers/tooltips available and refresh the same if it is not available.