Q. How do I activate the new CPD/CPE functionality?
A. CPD is available to all customers but at the moment a member of the Support Team must enable it. Speak to your Customer Account Executive to register your interest. Once interest is registered, raise a ticket with the support desk.
Q. What is the lead time for CPD/CPE to be enabled??
A. Set up for this feature is minimal, however, due to demand we aim to have a turnaround of 3 days.
Q. Can it be toggled on and off?
A. Yes, it’s a Service that can be enabled and disabled as needed.
Q. How can I use CPD Points instead of Hours?
A. You can update ‘Hours’ to ‘Points’ via a custom translation. The functionality works in the exact same way. For more information on how to add a custom translation, please see here.
Q. When a learner completes a Learning Experience, is CPD included in the xAPI statement?
A. Yes, this has been added to the completed statement and can be viewed in the Learning Record Store.
Q. If I add CPD to a Learning Experience that has existing enrolments, will it be recorded against those records?
A. At the moment any CPD added to a Learning Experience will only apply to new enrolments. However, if a support ticket is raised, we can run a script to add it to any existing enrolments.
Note: Any records updated this way will not have CPD included on the xAPI statements.
Q. If I update CPD on a Learning Experience that has existing completions, will that affect those records?
A. Changing the CPD value on a Learning Experience will only affect new enrolments so if a learner has completed it before it was changed, their record will remain the same.
Q. Can a requirement be left open with no start and end date?
A. Currently, a date is required. We can look to update this in a future iteration which would allow open requirements.
Q. Does the in-platform notification send an email?
A. In-platform notifications are sent without the need for email notifications. However, like all in-platform notifications, campaigns can be created in Automation to use the CPD-specific notifications as triggers.
Q. Do changes to existing CPD affect new completions and new enrolments going forward?
A. Yes, at the moment any changes made to CPD on an active Learning Experience will affect any completions and enrolments going forward.
If a learner has completed a learning experience and the amount of CPD is changed, the learners' enrolment needs to be reset and the learning experience taken again.
Q. Is there a Stream for CPD learning?
A. Not at the moment. Admins can create CPD playlists for now.
Q. Can the Learner report (Progress) be split out (Structured, unstructured & General)?
A. In terms of the reporting for the learner, we have updated the sidebar to include CPD type information. If a learner goes to ‘My Reports’ and clicks ‘Info’, the sidebar will include the CPD type. The sidebar on the CPD requirements tab in the learners' profile will also give a breakdown of CPD types.
Q. Can you change the CPD requirement for a group?
A. Yes, you can. You can add and remove groups to requirements as needed. Requirements themselves can also be edited and it will update automatically for all assigned groups.
Q. Can you filter on the Discover page for CPD?
A. Not currently.
Q. Is there a cap on the amount of groups that can be assigned to a requirement?
A. There is no cap on the number of groups.
Q. Adding a new requirement automatically transfers CPD points over - What if they want it to start from 0?
A. Currently, the requirement progress is only based on the CPD types and the completion dates. If a new requirement overlaps in terms of dates, CPD will count towards both.