The Events feature includes an enhanced notification system that allows you to customise the emails sent to learners and third parties.
How it Works
Every Event includes default notification templates which you can then edit to suit your needs for that event.
Please note: It is not currently possible to create entirely new notification templates or adjust their sending frequency.
Default Notification Types
Below are the default notifications included in the Events system. All notifications templates include details of their associated Session(s).
- Booking confirmation: Sent to a learner when they register onto a Schedule. Includes the details of all Sessions within the Schedule.
- Session Booking Confirmation: Sent for every Session within the Schedule at the time of registration and includes iCal attachments so that learners can easily add the Session(s) to their calendar (e.g. Outlook).
- External booking confirmation: Sent to all third-party email addresses stored in the "Sharing" settings of the Schedule when a learner registers for a Schedule.
- Booking cancellation: Sent to a learner when their Schedule registration is successfully cancelled.
- Session reminder: Sent to all registered learners and third parties before a Session begins. When editing each Session, Admins can configure up to 5 reminders to be sent in advance (in minutes, hours, days or weeks). See below for more information.
- Session changes: Sent to registered and waitlisted learners if Session details such as the date, time, or location are changed.
- Session cancellation: Sent to learners if a Session they are registered for is cancelled.
- Schedule archived: Sent to learners whose registrations or Sessions were cancelled as a result of a Schedule being archived.
- Waitlist confirmation: Sent to a learner when they successfully join a waitlist.
- Waitlist cancellation: Sent to a learner when they cancel their place on a waitlist.
Coming soon
Session Cancellation Confirmation: Sent for every Session within the Schedule at the time of registration cancellation and includes iCal attachments so that the learner's calendar (e.g. Outlook) is automatically updated.
Advanced notifications
If you would like send advanced notifications, integrate events with third-party applications, or personalise your learner's journeys based on events, check out this guide to using Events triggers in Automation.
Editing or Customising Notification Templates
You can customise the content of any of the default notification templates on a per-event basis.
- Within an individual event, click 'Notifications' in the left-hand navigation.
- Then click on 'Email templates' to see all default templates detailed above.
- Click the edit icon next to the specific notification template you want to edit.
- You can edit the text of the subject line and body of the notification. You can also add or remove pre-defined placeholder variables ( e.g.{FullName} ) that will pull in related data. A list of supported placeholders for the template is provided at the bottom of the page.
- Once you're finished editing, click 'Save Changes'.
Your edits will be saved and will apply to all notifications of that type sent for that specific event only.
If you would like to change the template for all events in your organisation, go to Admin > Settings > Services > Translations and search "events.email_templates"
Multiple Session Reminders
Within the Session creation/editing form, Admins can configure up to 5 reminder emails to be sent to all learners and third-party email addresses before the start time of the event: